Returns & Exchanges
At ARCINA ORI, we want you to be completely satisfied with your purchase. If your garment isn't quite right, we offer returns for store credit or exchange within 14 days of delivery, provided items are in original, unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Wait for Approval
Our team will review your request within 24-48 hours. Once approved, you will receive a return authorization and shipping instructions via email.
Pack and Ship
Securely pack your items in their original packaging and use a trackable shipping service to send the parcel back to our warehouse.
Processing and Credit
Once your return is received and inspected, we will issue your store credit or process your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing